IT Service Delivery Manager – 1356901
Job Description
Our Client
Our partner is looking for an experience Service Delivery Manager working on their projects for a long term contract in the UAE.
Your Responsibilities
- Will be responsible for ensuring that our service delivery team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.
- You will also attend regular scheduled meeting with the designated stakeholders to review the service metrics and adherence to SLA’s provided by the Onsite Field Service Support and Service Desk and create appropriate remediation plans to address any service deficiencies.
- Must be prepared to be available out-of-office hours from time to time to support a remote onsite team that covers a 6 day week and also be prepared to additional hours as required to meet business requirements.
Your Qualifications
- Minimum 10 years of experience in a similar role
- Experienced Service Management professional
- Fluent in Arabic (native language) and English
- A passion for Service Improvement
- ITIL Qualified
- Experience of managing 3rd parties and 3rd party delivered services
- Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
- Expert knowledge of ITIL disciplines
- Excellent leadership and people management skills
Halian Group
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