IT Team Lead – 1357355
Job Description
Our Client
Our partner is looking for an experienced IT Team Lead to work on one of their projects onsite various location in UAE.
Your Responsibilities
- Responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity.
- Will be responsible for planning, organizing, and day-to-day supervision of team members, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- Ensures that all tickets are handled in line with the SLA’s
- Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents
- Accountable for outstanding customer service to staff and team members
Your Qualifications
- Minimum 5 years of experience in Operating systems support, end user device troubleshooting and support
- BSc. degree in a technical field related to Information Technology
- Fluent in Arabic (native language) and English
- Has experience in managing people
- Has experience in dealing with employees all the way up to C suite level
- Must have extensive Office 365 experience, all applications, with administration exposure if possible
- Certification in Microsoft Technologies
Halian Group
With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s
