Receptionist
Job Description
About The Role
As the first contact person to the school, you will ensure positive customers satisfaction during all interactions with existing and potential parents, visitors, staff and students.
You will provide the full range of information within the category requested (location, curriculum, admission procedure β including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
You will required to respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
You will relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
You must maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation and complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
You must ensure the GEMS policies, procedures and codes of conduct are followed at all times.
About Your Benefits
Expected Experience: ο·
- A minimum one year experience working as a receptionist or in a customer service focused role. ο·
- Effective communicator in Arabic and English (written and spoken) ο·
- Interpersonal skills, able to operate in a diverse environment
Job-Specific Knowledge & Skills: ο·
- Ability to multi-task and cope with peaks of demand ο·
- Proficient secretarial and computer skills ο·
- Advanced user of Microsoft Office an advantage
About GEMS
Trusted for over 60 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 170,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division.
About The School
GEMS Al Barsha National School Dubai offers an inspirational curriculum based on the National Curriculum for England with Arabic language and UAE culture, heritage and tradition at the heart of everything. The school opened in 2016 and as an all-through educational provision, now caters for over 1,100 children from FS1 to Year 13. FS β Y3 provision is co-educational with Y4-13 boys and girls taught separately.
The school enjoys a prime location making it easily accessible to everything that Dubai has to offer as well as other Emirates. As well as being a fabulous place to work, Dubai is a vibrant, cosmopolitan, rapidly expanding city where the sun shines all year round. Here in Dubai you will enjoy an excellent lifestyle as well as extensive travel and leisure opportunities around the region and further afield.
http://www.gemsnationalschoolforgirls-barsha.com/
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application.
To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
In line with the UAE’s Emiratisation goals, GEMS welcomes and encourages applications from UAE nationals to join our fast-growing team.
Important Note : GEMS Education is committed to safeguarding and promoting the welfare of all of its students. Applicants will be required to submit a current police criminal clearance check or equivalent from their home country or current country of residence prior to appointment.
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