Support Engineer

Job Description

Responsibilities

• Troubleshoot problems and issues, escalating issues within the organization.
• Providing clients with needed support and assisting clients with account setup and application installations.
• Ensuring optimal application functionality by configuring networks.
• Providing clients with step-by-step guidance to resolve technical problems.
• Following up on technical queries and providing prompt feedback on the system.
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Prioritizing clients queries and escalating serious technical issues to the related department.

Qualifications

• BA degree in any related field.
• 0-2 years of experience as a support engineer.
• Shift-based Job.
• Excellent client-facing skills
• Good understanding of computer systems, mobile devices and other tech products
• Familiarity with remote desktop applications and help desk software is a plus.
• Excellent problem-solving and communication skills
• Postman knowledge is preferred.
• Multitasking and follow up skills
• Good knowledge in Microsoft office (excel).
• knowledge in APIs calls (Json , XML) is a plus.
• Familiar with tracking systems & fleet management is preferred.