Application Support Officer

IT & Network
Egypt 🇪🇬
October 2, 2023
Full Time

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Job Description

  • Analyze and diagnose technical & functional issues in supported applications with full ownership and accountability.
  • Handle raised tickets related to supported applications maintaining the agreed OLA / SLA and ensuring resolution with colleagues.
  • Collaborates with team members to document incident resolution in the shared knowledge base.
  • Report major incidents within the agreed OLA to the incident management team when required.

Requirements

  • 0-2 years experience in IT.
  • Bachelor’s degree in Computer Science or similar.
  • Very good command of written and spoken the English language.
  • Good analytical skills & problem-solving skills.
  • Good understanding of Windows server & UNIX-based OS.
  • Good understanding of application tier architecture.
  • Good communication skills able to deliver complex technical information in a clear simple manner.
  • Good knowledge of SQL and database management (oracle,db2, etc..).

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