Reservations Agent

Job Description

Responsibilities

• Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations.
• Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
• Daily telemarketing with travel agencies.
• Coordinate DMC contracts & contracted hotels and manage the sales and close and open the availability according to each property commands.
• Uploading the rates in extranet.
• Enter the bookings for other OTAS hasn’t API with our platform.
• Selling and promoting reservation package with tour operator and tracking the payment.
• Providing support to customers who may need to amend or cancel a reservation.
• Providing support to clients who may need group reservation for all properties.
• Replies all emails requests are answered in a timely and efficient manner.

Qualifications

• Should have min. 2 years’ experience as Reservations Agent.
• Guest focused personality is essential; experience is an asset.
• Preferably with experience in Opera system
• Preferably with experience in religious tourism domain.
• Prior experience working with OTA will be preferred.
• Prior experience working with Word, Excel, PowerPoint.
• Strong interpersonal and problem-solving abilities
• Fluency in English; additional languages are a plus.