Assistant Executive Housekeeper

Job Description

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views. We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental Muscat opening team.

Scope of Position

The assistant executive housekeeper reports to the executive housekeeper. The housekeeper schedules and assigns cleaning and maintenance tasks to different housekeeping staff members on a weekly or monthly basis.

Responsibilities

• Ensures that all housekeeping staff perform duties in accordance with hotel policy.
• Assists the Executive Housekeeper in formulating and establishing plans for all aspects of housekeeping management and operation.
• Represents the Housekeeping Department when Executive Housekeeper is not available.
• Assists the supervision of housekeeping staff to ensure that all daily activities meet compliance with housekeeping procedures and service standards.
• Plans and coordinates an action plan for daily work schedules including special activities and reports depending on occupancy.
• Distributes and supervises the daily work schedules, reports, and assignments to Housekeeping staff.
• Ensures all occupied rooms are cleaned and prepared for guests on a daily basis.
• Ensures key control procedures are followed and ensures that all keys are returned at the end of each shift.
• Supervises a daily inspection program to ensure guest rooms, back of the house and public areas are clean and supplied with necessary items and services.
• Liaises with Floor Supervisor, Public Area Supervisor, Linen Supervisor and Laundry Supervisor to coordinate planning and scheduling for regular activities.
• Conducts regular inventories of linen, supplies and uniforms ensuring required stocks are maintained.
• Stores safely and maintains all equipment, supplies and chemicals as required.
• Recommends to the Executive Housekeeping renovation and repair needs for rooms and public areas.
• Reports problems with materials and equipment to Executive Housekeeper.
• Responds to guest requests and immediately handles problems and complaints about housekeeping functions to maximize guest satisfaction.
• Administers staff rosters and schedules to ensure all Housekeeping functions are maintained and to minimize overtime payment.
• Assists the Department of Human Resources with the recruitment of all Housekeeping staff setting both tasks and qualifications.
• Recommends promotions, transfers and dismissal of all Housekeeping staff to Executive Housekeeper.
• Conducts regular meetings with Housekeeping staff to assist in the efficient and smooth operation of the department.
• Assists with performance appraisals of all Housekeeping staff and prepares guidelines and time frames for improvement.
• Participates in all staff and training meetings as required.
• Assists with the training of staff in coordination with the Training Department to achieve the highest standard of service and guest satisfaction.
• Instructs Housekeeping staff on emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security
• Ensures high standards of personal appearance and hygiene, clean and pressed uniforms and name badge as described in staff handbook for all Housekeeping staff.
• Maintains a high standard of hygiene and sanitation throughout all service areas.
• Reports any health or safety hazards to the Executive Housekeeper.
• Performs other duties as assigned by the Executive Housekeeper.

Qualification & Skills

• Diploma/ Bachelor’s degree/certificate in a related major and 3 – 5 working experiences, especially in hospitality
• Positive attitude and great personality
• Communication skills in English are good
• Having the ability to work well with colleagues at all levels. Ability to manage time effectively.
• Knowledgeable about PMS and computer literacy
• Ability to communicate and train effectively
• An energetic, friendly, flexible, motivated, and independent worker.