Head of Operations
Job Description
This role requires the candidate to be in the office in Dubai. Requires travel across the GCC. About the job
ABOUT CADO
Founded in 2018, CADO is a tech company and has established itself as the go-to-place for luxury corporate gifts, working with clients such as Gucci, Boucheron, Tiffany & Co, Google, Netflix & many more.
After a strong traction over the past 12 months in UAE, we secured a fundraising round and are now expanding quickly and opening more countries (KSA, Kuwait & rest of GCC)
CADO is looking to add fresh new talents in an already amazing team.
CHECK OUT THIS NEW POSITION:
We are currently hiring a head of Operations who will be responsible for managing the end to end operations of the company – from pricing, to supply management, data analytics and customer care. This is a cross-functional role that works closely with the Co-founders, product teams, and marketing team to analyse and define the operations processes.
WHAT YOU’LL DO
Your responsibilities will include:
- Analyzing current data and processes related to sales, marketing and operation
- Implementing data analytics
- Seamless day to day operations for the company, conduct cost analysis, and look for cost- efficient methods to handle the operations.
- Handling procurement, fulfillment and logistics operations.
- Implementing optimisation to streamline operations across the organization
- Automating operations
- Defining company level and external partners KPIs, SLAs and processes
- Managing the Customer Experience and end to end journey
WHAT YOU’LL NEED
- 10+ years experience in operations (bonus if from e-commerce)
- Excellent analytical skills and ability to leverage data, metrics, analytics to generate insights creative ideas
- Quantitative thinking and strong problem-solving skills
- Excellent communication skills and full fluency in English
- Arabic proficiency is a plus (not mandatory)
- Collaborative mindset
- Attention to detail
- Strong learning ability with agile focus on enhancing Status Quo.
