Senior Business Analyst

Job Description

• Prepare RTM and detailed Scope of Work.
• Understand the as- is systems of records and processes.
• Align with Architecture, design and delivery teams.
• Prepare BRD / user stories aligned and agreed with standard process following eTOM.
• Support design, development team and defect fixing during phases as required.

Skills

• Preferably Siebel 8.x certified or experience with latest version of Siebel is considered as important criteria.
• CBAP or CCBA certification is a plus.
• At least 12 years of Telecom experience in CRM (preferable Siebel) as part of an implementation team in which he should have worked at least 6 years as Business Analyst.
• Worked previously as a developer or Solution Designer is plus.
• Worked in at least three major E2E implementations as a Business Analyst.
• Well versed with eTOM processes for CRM.
• He should have attitude to guide team to the standard than just doing as- is and reach to a mutual consensus.
• Prior experience of documenting as- is system processes with respect to his or her assigned work area.
• Clear understanding of telecom business processes, IT Architecture, Software Development involving multiple applications.
• Worked in Requirement gathering and aware of software delivery milestones/ processes for both waterfall and agile delivery methodologies.
• Worked in projects where agile delivery methods and waterfall delivery methods were used.
• Should be able to coordinate with designers and Architects and align.
• Experience in different process tools is important to have.