Call Center Agent
Job Description
Call Center Agent (Arabic)
General Purpose:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities:
- Answer calls professionally
- Respond promptly to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Enter customer information
- Effectively deal with job stress, angry callers, and upset customers
- Use the most appropriate way to communicate with different behavior types on the telephone.
- Display time flexibility towards shifts as per work floor requirements
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Communicate and coordinate with internal departments
Skills
Education and Experience:
- High school diploma, general education degree or equivalent
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Typing skills
- Product and service knowledge
Key Competencies:
- Interpersonal skills
- Communication skills – verbal and written
- Listening skills
- Attention to detail and accuracy
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
- Work under pressure
- High energy level
