CRM Executive

Job Description

<strong>Justlife</strong> is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.<p><br></p>Do you envision shaping the future of all home services in one of the fast-growing tech companies based in Dubai?<p><br></p><strong>Come onboard and dedicate yourself to becoming #everydaybetter!</strong><p><br></p>Take over a key role as a <strong>CRM Executive</strong> in the <strong>Marketing</strong> department, and be a part of this exciting adventure of <strong>never-ending growth</strong> and success.<p><br></p>Join us and just shine with us let’s become #everydaybetter, together!<p><br></p><strong>What we expect from you:</strong><p><br></p><ul><li>Define and improve customer communication strategies for our brand in the GCC,</li><li>Coordinate all campaign-related activities with the responsible stakeholders; e.g., planning, segmentation, and campaign evaluation,</li><li>Build campaigns &amp; automated flows in our Clevertap across multiple channels, such as email, push notifications, SMS, WhatsApp and in-app fields,Lead data accuracy throughout all platforms,</li><li>Formulate tests in line with CRM goals,</li><li>Continuously improve customer communication to engage, retain and reactivate customers,</li><li>Monitor and measure relevant CRM KPIs,</li><li>Document and share test results and CRM best practices,</li><li>Develop country/region strategies and identify brand growth opportunities by understanding regional specific audiences, the competitive landscape, consumer trends, and market data.</li></ul><p><br></p><strong>What we are looking for:</strong><p><br></p><ul><li>Bachelor’s degree in a related field,</li><li>At least 3 years of working experience in the field of CRM or multi-channel marketing,</li><li>Minimum 2 years of experience in GCC Region,</li><li>Familiarity with loyalty, retention programs, and the customer life cycle concept,</li><li>Proven experience in working with CRM and campaign management tools (knowledge with Clevertap is a plus),</li><li>Basic HTML knowledge,</li><li>Deep knowledge of digital media platforms, best practices, and market trend,</li><li>Experience in analyzing and driving a mobile-first user conversion funnel,</li><li>Analytical as well as data-driven but also have an eye for great content, which enables you to plan, create, introduce and develop successful new CRM campaigns,</li><li>Have a good eye for detail and take pride in your campaigns,</li><li>Experience developing and executing A/B tests and translating the results into valuable business insights,</li><li>Proven expertise in delivering analysis that yields new insights to increase efficiencies,</li><li>Target driven and ability to drive meeting of very aggressive targets,</li><li>High growth start-up experience is a plus,</li><li>An expert collaborator, you can work in international and cross-functional teams and deliver results,</li><li>Excellent written and communication skills in English.</li></ul><p><br></p><strong>PERKS OF BEING A PART of JUSTLIFE</strong><p><br></p>Nothing would replace the start-up spirit, working with an <strong>evolving culture</strong> and <strong>fulfilling workplace!</strong> And, we offer you benefits like:<p><br></p><strong>We Care About You</strong><p><br></p><ul><li>Flexible working hours and remote working arrangements depending on the job.</li><li>One-day extra vacation on your birthday with our JustHoliday!</li><li>Free Justlife credits so you can enjoy our own services.</li><li>Work reality escapes opportunities through team-building games, challenges, and many more activities.</li></ul><p><br></p><strong>We improve you</strong><p><br></p><ul><li>Working with a great team and entrepreneurial spirit!</li><li>Continuous learning with mentorship, coaching, on-the-job, and internal-external training.</li><li>Never-ending growth and fast career development and internal career opportunities.</li><li>A fair and objective Performance Management System.</li></ul><p><br></p><strong>We recognize you</strong><p><br></p><ul><li>Ignition of the hero in you through our ”JustHeroes” Reward and Recognition Program.</li><li>Availability of company discounts and gift vouchers.</li><li>A bonus for every successful Employee Referral.</li></ul><p><br></p><strong>About Us:</strong><p><br></p>At Justlife, we envision a life without any chores that keep you from doing what you really want to.<p><br></p>Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.<p><br></p>We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon &amp; spa at home, healthcare at home, maintenance &amp; repairs, upholstery cleaning, pest control &amp; disinfection, moving and packing, and car cleaning, and many more.<p><br></p>We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.<p><br></p>We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.<p><br></p>Join the tribe and let’s become <strong>#everydaybetter</strong>, together!<p><br></p>Powered by JazzHR<p><br></p>Rkqz2hE6IV