Senior Product Owner – VOIS
Job Description
PURPOSE OF THE JOB
– Ensures customer satisfaction through owning the delivery process of their requirement projects.
– Owns the requirements gather processes and ensures that such requirements are well integrated within technology plans.
– Manages all the projects’ related activities (proposal formulation, benefit case formulation , requirements gathering , technical assessment , planning, reporting etc.) towards the successful delivery of customer requirements, timely reporting on, and addressing risks as they arise.
– Acts as the technology partner to the customer and technical SPOC on matters related to timelines and scope of projects’ delivery.
– Acts as the team technical lead , responsible for all the opportunities and projects handled by other team members.
– Can own more than one project and/or opportunity at the same time.
– Projects / opportunities owned can range from small to large to mega size.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer satisfaction
– Ensures customer satisfaction with the deliverables they are getting from VIS.
– Responsible of approving the deliverables as a 1st Eye before the customer’s delivery.
– Ensure continuous business development for the current running projects, and continuously suggest enhancements and update of the systems to ensure better customer experience and better value for the customer.
– Identify the pain points for the customer and provide solutions/enhancements that would fix those points.
Feasibility Studies, Technology Evaluations
– Acting as the delivery SPOC with the customer on all the new developments requirements.
– Evaluate and compare different technologies and tools, to identify where we stand from the market.
– Work on impact analysis with Project manager for different changes and enhancements requested by/for the customer for running projects.
– Ensures the timely response for these enquiries in a manner that doesn’t jeopardize business efficiency with the least disturbance to technology teams.
Demand planning & coordination
– Ensures that the relevant technology stakeholders are active participants also in the concept formation phases of commercial requirements.
– Coordinate with different stakeholders during proposal formulation and concept delivery.
Demand & Business Analysis activities
– Liaise with different business domains to capture their business requirements and ensure that they are well prepared for smooth processing by subsequent technology teams.
– Analysing clients’ existing systems
– Translating client requirements into highly specified project briefs.
– Identifying options for potential solutions and assessing them for both technical and business suitability.
– Drawing up specific proposals for modified or replacement systems.
– Producing project feasibility reports.
– Consolidate & manage scope documents, High Level and detailed Requirements.
– Document different user stories and scenarios on diagrams, wireframes, and flowcharts.
– Conduct workshops with all stakeholders to analyse & validate the requirements to ensure a wide approval of requirement specifications and resulting use cases
– Align with peers to ensure there is no redundancy or inconsistency in requirements.
– Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction.
– Define user-interface for the system, focusing on the needs and goals of the users.
– Train clients on use of delivered work, investigate and answer clients’ questions.
– Explain the technology, design rationale, and function strategy as it directly relates accomplishing goals set out in proposed solutions (where applicable).
– Continuous research and awareness of the latest technologies and industry developments, and best user experience available from current products/solutions in the market.
OTHER DUTIES AND RESPONSIBILITIES
Financial (limits/mandates etc.)
– Calculate benefit case
– Calculate Opportunities quotations
Non-financial (customers/staff etc)
Customers:
– VF Egypt
– VF Group
– Vodafone Global Enterprise
AUTHORITIES
– Manage Technical team and different stakeholders till opportunity is ready to implement .
– Support Project manager in evaluating different resources during/after project/opportunity delivery.
