Host / Hostess

Job Description

Company Description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

Job Description

Host / Hostess

As a Host / Hostess with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.

Summary of Responsibilities:

Reporting to the Outlet Manager / Assistant Manager, responsibilities and essential job functions include but are not limited to the following:

– Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
– Demonstrates Fairmont’s Service Plus Standards in all interactions
– To report on duty punctually, in full uniform according to appearance and grooming standards
– To promote and maintain a positive working relationship at all times with the Colleagues in Fairmont
– To consistently offer professional, friendly and warm service
– To demonstrate a complete understanding of F&B Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
– To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way
– To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
– Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
– To follow all of safety and sanitation policies when handling food and beverage
– Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant