FLIGHT SUPPORT SUPERVISOR

Job Description

Responsible for the schedule maintenance in the DMIS (Dnata Management Information System) DXB & DWC for all flights. Work in close co-ordination with Dubai Airports offering support & clarifications where necessary in order to facilitate smooth handling of flights within the airport. Job Outline: – Plan – Verify and validate flight schedules between dmis and ACL slots ensuring accuracy in updates – Deploy – Liaise with Customer Airlines seeking clarity and confirmation on flight status as required – Lead – Create, update and maintain DMIS database – Execute – Source seasonal schedules from customer airlines, Validate schedules with ACL slots and update DMIS DXB & DWC – Create, update and maintain DMIS database with airline codes, airport codes and aircraft types data – Liaise with Commercial team on new airlines start-ups and creations – Ensure flight type & status along with Paying party is accurately updated in DMIS. – Verify and validate on shift basis daily slots and DMIS schedules – Manage schedule updates, flight creation, deletion on day of ops based on advice from stakeholders – Monitor ramp movement for arrival of any non-scheduled flight and arrange ground handling requirements and notify billing team for revenue recovery – Co-ordinate provision of services for adhoc operations with team leads at dnata Operation Control Center – Respond to Customer complaints and feedback in a timely manner