Assistant Manager Front Office

Job Description

You will be responsible to assist with the efficient running of the department in line with Hyatt International’s Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.   The Assistant Manager – Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.

• Ensures that Front Office employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that all guest details are entered correctly in accordance with the principles of clean data.

• Assists the Front Office Management Team to maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Ensures that hotel, company and local rules, policies and regulations relating to money handling are adhered to, including the timely and accurate reporting of information.

Minimum 2 years work experience as Assistant Manager or  Team Leader – Front Office / Guest Relations in a hotel. · Well developed communication and customer relations skills.