Associate External Relations Officer
Job Description
Only candidates who are not nationals of the country of assignment are eligible to apply to this position
Hardship Level
A (least hardship)
Family Type
Family
Residential location (if applicable)
Grade
PR2
Staff Member / Affiliate Type
Professional* Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff member’s country of nationality.In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.
Reason
Regular > Regular Assignment
Remote work accepted
No
Target Start Date
2023-07-26
Job Posting End Date
August 14, 2023
Standard Job Description
Associate External Relations Officer Organizational Setting and Work Relationships
Direct supervision is normally exercised by a (Snr) External Relations Officer or Representative who provides guidance on the applicable procedures. Advice may also be provided by relevant functional units at HQ. External contacts are with a broad range of partners and stakeholders, including inter alia, government, media, embassies, donors, UN agencies, NGOs and other national and international organizations, as well as general public on matters of importance to the Organization. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties
– Stay abreast of the challenges posed by the political context, the UN and humanitarian reform, and institutional developments in the area of forced displacement and humanitarian operations.
– Assist the implementation of a communications strategy that generates support for UNHCR¿s operations from external partners (e.g. the general public, governments, partners, media, academia, NGOs, private sector and persons of concern).
– Assist in the dialogue with donors and embassies and provide relevant information on UNHCR operations and financial requirements by organizing regular briefings, bilateral meetings and missions and responding to donors¿ requests for information on ad hoc basis.
– Through a consultative process with headquarters, disseminate information on UNHCR¿s global funding situation and mobilize additional funds to implement programmes and projects aimed at enhancing the quality of protection for persons of concern in the country operation.
– Assist in the coordination of the drafting of, situation reports, briefing notes, background material, talking points, fact sheets, press releases and articles. – Draft narrative and financial reports on contributions in compliance with specific donor requirements. – Monitor earmarking level of funding for UNHCR Country operation and ensure appropriate visibility for donor contributions in compliance with UNHCR guidelines and specific donor requirements. – Participate on behalf of the Representative and other supervisors in inter-agency cooperation and communication strategies, initiatives and tools.
– Assist in the management of information flows within the country operations by identifying priority matters, securing, analyzing and disseminating documentation and information to support country operations and corporate communication processes and priorities.
– Consolidate information on UNHCR¿s country operations and identify appropriate messages for campaigns and appeals.
– Propose events and initiatives (e.g. commercial, cultural, political and sports) to promote the work of UNHCR and take action as appropriate.
– Support the management of media relations by, inter alia, responding to direct queries, publishing press releases, handling interview requests and organizing regular briefings and visits to country operations.
– Promote visibility of UNHCR¿s work and advocate for support for the people of concern through providing inputs for social media and other web content.
– Organize missions to the field and press briefings for external parties as required.
– Implement all aspects of a communications strategy.
– Represent UNHCR on behalf of senior management in fundraising and communication priorities in inter-agency initiatives and fora.
– Perform other related duties as required. Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P2/NOB – 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree Field(s) of Education Political Sciences Social Sciences International Relations
Journalism Communications or other relevant field.
(Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified Relevant Job Experience
Essential
Experience in humanitarian operations in a field environment.
Excellent knowledge of local institution, politics and culture. Desirable
Fund-raising and programming/programme management experience.
Experience of working with social media. Functional Skills CO-Drafting and Documentation
PS-Fundraising (incl. operations, programmes)
PG-Programme Management (programme cycles and reporting standards)
IT-Computer Literacy
IT-Web Content Management
(Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
The ideal candidate should be able
-to analyse the environment and stakeholders, build and nurture relationships with external stakeholders from Embassy to partner counterparts
-to plan strategically and organize his/her work well against often tight deadlines
-to organize external visits to a refugee operation
-to engage with ER staff in two SO/FO and across the operation to ensure their collaboration and a joint understanding for Donor Relations and reporting purposes
-to produce reporting products in compliance with brand rules and messaging guidance, including some simple photo and layout aspects
-to pay attention to detail
-to draft reporting of external texts in excellent English.
Arabic proficiency would be an asset. Experience with compelling story-telling, especially on Social Media and the web would be an asset.
Required languages (expected Overall ability is at least B2 level):
,
,
Desired languages
,
,
Operational context
Occupational Safety and Health Considerations:
The Security Level for Amman and the rest of the country is assessed at Level 1 (MINIMAL), except the northeast Jordanian Syrian border area, where it is assessed at Level 3 (MODERATE). Road traffic accidents remain a pertinent risk to staff. Vehicle travel is difficult at certain times due to adverse weather conditions, low visibility and/or heavy traffic.
Nature of Position:
The P2 Associate External Relations Officer serves in the External Relations Unit of UNHCR’s country representation in Amman under the direct supervision of the Senior External Relations Officer.
The External Relations (ER) Unit provides Donor Relations (DR) and Communications products as well as services ranging from Operational Updates to Fact sheets to donor visibility posts on social media. It also runs the country website www.unhcr.org/jo and the operation’s data portal. In addition, the Unit facilitates field visits and meetings with donors, partners and influential individuals of all straits of life.
In addition, the Unit organizes events for specific purposes and target groups, analyses discourse, promotes the refugee cause through campaigns and informs refugees through digital communicating with communities tools.
The Unit also hosts and collaborates with UNHCR staff of private sector partnership teams supervised by other Offices.
Arabic proficiency would be an asset.
Living and Working Conditions:
Amman: Jordan has a total population of 9.4 million people. Amman houses 42% of Jordan’s population, 4.008 million, making it the populous city in the country. Amman is categorized as (A) duty station.
Rent in Amman can vary depending on the size of the property itself, number of bedrooms and the area of Amman in which it is located. Renting a 3-bedroom apartment can range from 1100 – 2500 USD per month.
Amman tends to have a Mediterranean climate; summers are mildly hot, winter usually starts around the end of November and continues until mid-March, there is occasional snowfall.
The medium for teaching in international schools is English, however there are a few French language schools as well. There is a plethora of institutions for children of all ages from pre-school to high school as well universities.
The majority of international educational institutions are in Amman.
Amman is the home to many top-end hospitals and clinics. Due to Jordanian healthcare’s international appeal, nearly all doctors and many support staff speak English. Healthcare here is also very accessible and affordable.
Additional Qualifications
Skills
Education
Bachelor of Arts (BA): Communication (Required), Bachelor of Arts (BA): International Relations (Required), Bachelor of Arts (BA): Journalism (Required), Bachelor of Arts (BA): Political Science (Required), Bachelor of Arts (BA): Social Science (Required)
Certifications
Work Experience
Working with Persons of Concern: Refugees
Competencies
Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Innovation & creativity, Managing performance, Managing resource, Organizational awareness, Political awareness, Teamwork & collaboration
UNHCR Salary Calculator
https://icsc.un.org/Home/SalaryScales
Compendium Add. 4 to March 2023 Compendium – Part B
Additional Information
Functional clearance
This position doesn’t require a functional clearance
