Customer Account Specialist

Sales & Business_Development
United Arab Emirates 🇦🇪
August 8, 2024

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Job Description

Date Posted:

2023-02-28-08:00

Country:

United Arab Emirates

Location:

Goodrich Customer Services Inc., Rd 36-RM, Plot-S50604, PO Box 17698, Jebel Ali Free Trade Zone (South), Dubai, UAE

Position Role Type:

Unspecified

At our Galley Inserts (GAINS) MRO we are specialists in the maintenance, repair and overhaul of Galley equipment. As part of our planned continued expansion we require experienced individuals who will contribute to our success, whilst upholding our reputation as a leading provider of quality MRO services with customers. An opportunity has arisen for a Customer Account Specialist (CAS) within our Dubai team. This position will report to the Operations Manager at the GAINS site. This is an excellent opportunity to be part of a diverse team. The CAS is primarily responsible for serving as a customer liaison for our GAINS customers. This position has direct responsibility for customer metrics such as sales, on time delivery and customer acceptance/satisfaction.

Primary Responsibilities:

  • CAS is responsible for managing customer account and take ownership of order management.  
  • Works with Operations, Supply Chain Management, Finance, and Technical teams to drive customer service levels and act as the owner for all issues our customer may experience during the process.
  • Manage customer units upon receipt in facility, including repair order review, quoting and invoicing the customer.
  • Follow up on all customer requests in a timely and effective manner.
  • Consistent, complete and accurate communication of account information and delivery commitments to customers and supporting organizations.
  • AOG support and availability during off business hours as required.
  • Track and measure performance metrics, and provide reporting.
  • Validate customer ROs against basic / standard and previously negotiated contracts.
  • Conduct regular MFA’s with GAINS customers.
  • Works with Credit Collections and customers and quickly resolves disputes on Accounts Receivables issues.
  • Supports sales forecasting by providing timely information on changes in customer behavior/requirements.
  • Develops and delivers presentations to Collins Aerospace leadership.
  • Represents Collins Aerospace on customer visits and develops data-oriented presentations and delivers to customers.
  • Demonstrates technical concerns to customers in a way to drive resolutions for both customer and the organization

Required Qualifications:

  • Bachelor’s Degree in Communications, Business, Marketing or similar field.
  • Minimum of 3 years of experience in technical sales, marketing, or customer service.
  • Experience working with cross functional teams.
  • Experience in a customer facing role.
  • Contract management and execution experience.
  • Experience in a customer service environment with the ability to drive problems to a resolution is a must.
  • Experience in Microsoft tools (Excel, Word, Power Point, Access and Project).

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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