Order Taker

Job Description

Order Taker

The In-Room Dining Order Taker primary responsibilities are taking guest orders in a professional
friendly way , maximizing departmental revenues by up selling orders, communicating them clearly
and accurately to the servers, processing guest checks and ensuring that proper payment is collected.

Hotel Overview:
Fairmont Bab Al Bahr, \"gateway to the sea\" boasts a prime location at the mainland gateway to the cosmopolitan city of Abu Dhabi, the capital of the United Arab Emirates. With its strikingly contemporary architecture, this beachfront business hotel offers the highest level of comfort and elegance throughout its 369 guestrooms and suites, including the ultimate exclusive lifestyle hotel experience with Fairmont Gold.

Responsibilities:

– Report to work on scheduled time, wearing the proper uniform and nametag at all time.
– To maintain a clean and safe work environment
– To inform guests about all other hotel services and promotions upon request
– To maintain good working relationships with all fellow colleagues
– Keep an up-to-date knowledge of the menu, beverage list and wine list.
– Maintain the telephone etiquette at all times.
– Take guest orders accurately, honor all special requests.
– Process pre ordered Meals.
– Up sell orders
– Give appropriate preparation and delivery times.
– Enter guest orders in Micros POS
– Communicate all incoming orders to servers properly.
– Keep track of all incoming and outgoing orders on floor sheets.
– Maintain an accurate balance of your bank.
– Close checks accordingly upon return of servers.
– Do courtesy call backs
– Process Amenities
– Handling guest inquiries and complaints.
– Inform RC staff of guest check outs
– Assist RC with checks
– Run Shift end Micros reports
– Pay out Tips and Gratuities
– Drop cash payments
– Assist with tray and table set ups if necessary
– Assist with side work if necessary