Technical I, IT Operations (TCF)
Job Description
Job Title:
Technical I, IT Operations (TCF)
Job Description
Responsibilities:
On-Site Position
Provide support in performing installation and troubleshooting on Endpoints,.
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Spend between 60% – 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
Candidate Profile:
- 1+ year of experience in Technical support
- Experience in troubleshooting, basic knowledge of networking
- Basic knowledge of CCNA
- Ability to work on 24/7 shifts, also night shift.
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Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
Full time
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