Administrator

Job Description

Job description / Role

THE ROLE:
This role maintains core processing across all functions in Employee Benefits Operations by processing and supporting daily activities related to New Business, Renewals and Maintenance

Key Responsibilities:
• Processing of New Business/Renewal Applications / Data entry
– Accurate data entry for new business/renewal applications group life and medical
• Preparing of reports and uploading of batch files
– Collate, format, and review of files received from Sales and Group Underwriters for policy building
• Coordinate with external partners
– Handling and responding to all Brokers, Clients and Agents queries in accordance with MetLife service standards
•  Initiatives
– Proactively suggests / actively participates in initiating and delivering improvements and projects targeted to enhance MetLife client experience;
• Knowledge
– Demonstrates a thorough knowledge of all aspects of EB Operations services to ensure proper delivery;
• Interdepartmental co-ordination
– Co-ordinate with other departments (Finance, IT, Compliance, Customer service, Underwriting etc.) in order to secure the timely resolution of client inquiries;