Assistant Director of Information Technology

IT & Network
Egypt 🇪🇬
July 13, 2024

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Job Description

People Functions

  • Maintain harmonious and professional relationships with all departments and Home Office.
  • Must have strong interpersonal skills and be able to relate to all levels of staff.
  • Must be able to assist hotel guests with technical requirements and issues.
  • Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.

Product Functions

  • Ensure critical systems, specifically Property Management System (Opera), TMS Call Accounting, HSIA, Network (HP / XSG-PON), PABX and Point of Sales (Simphony) systems are available twenty-four (24) hours per day.
  • Establish and maintain user procedures and hardware familiarization for all systems.
  • Provide administration services, including contribution to the creation of technology capital and operating budgets.
  • Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
  • Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
  • Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
  • Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
  • Assist in the co-ordination of new acquisitions and major projects as required.
  • Participate in property-level, corporate-initiated technology implementations.
  • Good knowledge and support for Windows/Mac/Android/iOS operating systems.
  • Provide direct guest support and quality support to function rooms and conference services.
  • Administer Office 365, Active Directory, Azure, global VPN and other communication tools.
  • Assist in the process of systems backup and recovery procedures.
  • Assist in management of third-party vendors.
  • Assist with network support and security of Hotel systems (Bit9/Trendmicro/Websense) and network (Lantronix/Palo Alto/Trustwave), Active Directory, Server Infrastructure, and Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation.
  • Perform any additional duties as assigned by the Director of Finance or Senior Director of IT.

Profit Functions

  • Recommend new applications as requested by hotels to streamline business processes.
  • Implement technology “best practices”.
  • Provide HSIA Guest and Customer support when no contract with third parties exists.
  • Negotiate with vendors and suppliers for best pricing and savings

You will be a great addition to the team by demonstrating the following competencies:

  • Highest level of integrity and transparency.
  • Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams.
  • Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills
  • Good written and verbal communication skills
  • Work in a safe, prudent and organized manner.
  • Reasonable cost analysis, cost management and budgeting skills.
  • Clear understanding of the purpose and reasons for internal controls.
  • Understand and familiar with hotel quality standards and service standards.
  • Strong commitment to service.
  • Technical background, MCSE and CCNA
  • Prior education and/or experience supporting complex networks
  • Quick grasp of Four Seasons IT core standards, key controls, policies and procedures.
  • Knowledge of basic accounting principles.

We would like to offer our employees competitive benefits:

  • Career growth opportunities
  • Unique strong culture
  • Best-in-industry training
  • Luxury environment in magnificent locations worldwide
  • Competitive salaries
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Dental and medical/disability/life insurance
  • Retirement benefits/pension
  • Employee service awards
  • Annual employee party/social and sporting events
  • Complimentary meals in dedicated employee restaurants

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

If you nurture connections, deliver best-in-class results and lead with inspiration then join us and enjoy the benefits of being a Four Season Employee:

The management level for this position is:

Operations – Assistant Department Head

The Location for this position is:

Four Seasons Hotel Cairo at Nile Plaza

Want to know more about living and working in this destination? Check out the Living Abroad website.

The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.

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