Master Technician

Job Description

Master Technician | Al Futtaim Auto Center | Multibrand

Overview of the role

We are looking for Diagnostic Master Technician in Dubai to carry out accurate diagnostics based on symptoms and fault codes and effective first-time repairs on all makes, all models passenger cars, thereby providing complete customer satisfaction with due regard to relevant quality and safety standards.

What you will do

• Liaise with Service Advisor/s and customers to ensure exact vehicle fault symptoms are identified prior to diagnostic checks
• Diagnose the vehicle in order to determine the cause of malfunctioning, including use of latest technological applications such as all vehicle makes/models programming, diagnostic and monitoring software
• Where necessary, conducts road tests to identify defects and validate repairs 
• Assesses the cause of failure to determine the parts requirement and submits appropriate reports that enable decisions to be made on repairing the unit(s) and the use of spare part
• Plan and carries out the necessary repairs on-site and in workshop using standard tools and instruments and with perceived allotted time frame
• Make cost effective use of materials and available timeframe in order to maintain the highest productivity levels that are aligned with operational KPI’s
• Supports and mentors Level 1 & Level 2 technicians, plus other associates

Skills

Required skills to be successful

• 3 – 5 years’ experience as a Diagnostic Technician coming from a big automotive dealership doing diagnosis and general mechanic repairs
• Has a valid UAE driving license
• Able to read, understand, speak and write English well enough to follow mandated trainings and standard instructions.
• Ability to write technical reports

What equips you for the role

• Automotive Diploma or Technical certification or ITI Mechanic Diploma
• 3- 5 years’ recent experience in an automotive dealership and must have an excellent technical knowledge in diagnosing and repairing European, Japanese and American cars. 
• Experienced in repairing multi brands cars is a definite advantage!
• Must read, interpret and transcribe data in order to maintain accurate records in job orders
• Develop openness to accept advice and guidance from the more Technical Advisor & Technical Leader 
• Ability to use the diagnostic equipment to inspect Engine, Transmission, Brake, suspension A/C electrical and hybrid system of the vehicles
• Must be conversant in English