Store Supervisor

Job Description

Job description / Role

Store Supervisor – Karl Lagerfeld

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What you’ll be doing

At Chalhoub, creativity is a team effort ! Working as a Store Supervisor you will be responsible for leading a sales team towards achieving the sales target while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

– You will nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
– Drive eNPS through people experience initiatives and culture
– Oversee store’s day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule
– Offer support to store staff during in-store events
– Act as the key point of contact with back-office team
– Ensure click and collect are conducted within SLAs
– Ensure customer data is properly captured by the team in adherence to marketing team requirements
– Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc..
– Increase the revenue target of the store
– Drive sell-throughs within the store
– Support in-store CX initiatives
– Provide input to whats working well, whats not working well within the store