Senior operations Manager

Job Description

Senior operations Manager

at Careem Riyadh, Saudi Arabia At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We’re pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.

We’re in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.

We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.

Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.

What you’ll do:

Manage entire acquisition funnel for all verticals by ensuring required manpower capacity and optimizations across the stages of funnel

Ensure high acquisition funnel throughput

Achieve KSA’s ambitios acquisition targets by reducing CAC and adding efficiencies

Drive all product launches with BC product teams and prioritize based on market needs.

Coordinate with product team for ELM compliance, Supply Gate and acquisition platforms

Drive acquisition related analytics ensuring maximization of retention, available hours, quality of new captains

Manage relations with stakeholders across RH and Food especially LIMO partners

Managing OC operations across 4 cities and ensure efficient support across all channels

Regularly engage in competitive analysis

What you’ll need:

Qualifications: MBA

Experiences: 3.5 years in Careem, 7 Years total

What we’ll provide you

In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:

Be part of a Remote-First organisation

Work from any country in the world for 60 days a year

Use Unlimited Vacation days throughout the year

Access fitness reimbursements for health activities including: gym, health club and training classes.

Work and learn from great minds

Create impact in a region with untapped potential

Explore new opportunities to learn and grow every day