Customer Service Coordinator

Job Description

SUMMARY OF THE ROLE

As Customer Service Coordinator, you will process customer orders by entering them in the system to ensure orders and invoices are processed in an accurate and efficient manner, resulting in the best service possible to the customer.

This position is part of our Emiratization requirement so it is only open for Emirati nationals. It is based in Dubai and reports to the Customer Service Team Leader.

Responsibilities:

• Process and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotun’s on time delivery performance objective is achieved.
• Receive and enter orders for collection or delivery and make sure that proper control of documents flow is achieved.
• Follow-up with relevant teams to ensure all is in place for timely shipment/deliveries.
• Dispatch delivery related documents to customers and follow up to ensure they are received on time in full.
• Perform the data entry of inventory transactions
• Verify, enter and review system prices accurately with the customer’s purchase orders and sales orders. Attach other relevant documents if required.
• Process customer returns according to established Jotun’s Guideline and Procedure.
• Ensure information on orders is accurate to facilitate invoice processing.
• Resolve invoice inquiries and discrepancies from customer or partners.
• Log customer complaints in the company’s customer complaint database.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Competencies We Look For:

• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
• Builds a useful network of contacts and relationships and utilizes it to achieve objectives
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
• Acts on own initiative, makes things happen and accepts responsibility for the results

What We Offer:

• Opportunities for professional and personal development
• An international Corporate culture founded on our four values; Care, Respect, Loyalty and Boldness.
• A friendly and supportive working environment
• A professional working environment that focuses on continuous improvement and innovation.

POSITION INFORMATION

Company:

Jotun U.A.E. Ltd. (L.L.C.)

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

08.05.2023

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Care, Loyalty, Respect and Boldness.

Jotun U.A.E. Ltd. (LLC), established in 1974, is one of the key markets within the MEIA region. Jotun’s business in the countries of Bahrain and Kuwait are also part of Jotun U.A.E. Ltd. and function as its branches. With a production facility, 3 warehouses and more than 400 employees, we aim to further strengthen Jotun’s position in the region through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.  

If you think that this role is what you could be doing next, apply now!