Assistant Front Office Manager

Job Description

Assistant Front Office Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Front Office Manager, where you will lead, train and recognize your team in support of exceptional guest service!

Summary of Responsibilities: Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

– Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
– Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
– Consistently offer professional, friendly and engaging service
– Ensure proper staffing and scheduling of all Front Office Colleagues in accordance to productivity guidelines
– Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
– Train supervisors and fulfill training role in the absence of the trainer
– Assist guests regarding hotel facilities in an informative and helpful way
– Follow department policies, procedures and service standards
– Follow all safety policies
– Other duties as assigned