HR Analyst
Job Description
HR Analyst – Onboarding | HR Shared Services | Dubai
Overview of the role
- To provide operational support for all the new hire processes including: On boarding queries, Coordination/communication with new joiner, Process the documents for government formalities, Co-ordinate joining formalities i.e. hotel booking e – ticket and corporate Induction. etc.; advice on policy and labor law etc. in collaboration with LM’s, HRBPs and different stakeholders across MENA Countries under Al Futtaim Group
What you will do
- Case Management/ Resolution (Measurement: Service Level Agreement/ Turn Around Time)
- Customer Focus / Collaboration (Measurement: Survey / Customer / Stakeholder Feedback)
- Data Integrity (Measurement: Quality check/ Maintain Confidentiality/ SAP Entries)
- Service Excellence / Team work (Measurement: Continuous Improvement/ Initiatives/ Info Sharing)
- Operational Excellence (Measurement: Work in Progress Report/ Timely escalations/ Tracker updates / Case closures /Knowledge of Policies/procedures)
Skills
Required skills to be successful
- Job-Specific Skills:
- Problem Solving and Trouble shooting skills
- Decision Making Skills
- Excellent Communication Skills (Arabic language a plus)
- Attention to detail
Behavioural Competencies:
- Team Player
- Customer Focus
- Individual Accountability
- Proactive / Collaborative
- Stress Tolerance
About the Team
- Role reports to the Head of Onboarding and Offboarding and will be an individual contributor
What equips you for the role
- Bachelor Degree or equivalent in HR, Business, Management or Technology
- CIPD or similar qualification a plus
- 2 – 3 years’ experience as HR Generalist in UAE or GCC
- 2 – 3 years’ experience in supporting SAP HR Module or similar ERP
- Proficiency with PC applications including Word, Excel, PowerPoint & Outlook
- Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.
- Experience in a Shared Services environment a plus.
- Experience with common help desk tool such as Salesforce is a plus
- Good Knowledge of UAE Labour Law / Government Relations
