Pool Bar Supervisor
Job Description
Company Description
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
Job Description
PURPOSE OF POSITION
To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.
KEY ROLES & RESPONSIBILITIES
– Supervise and oversee the operation/section to maintain LQA service standards.
– To ensure that guests receive the attention and service they require.
– Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
– Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times.
– Ensures that an effective link is maintained between kitchen and service areas.
– Ensures that all colleagues adhere to all food hygiene regulations (HACCP) and procedures, follow up on weekly/monthly hygiene inspections are carried out in a timely manner.
– Actively promotes the use of up selling techniques within the outlet to exceed guest expectations and increase revenue.
– In absence of a Manager or Assistant Manager takes responsibility of operational issues.
– Monitor quality of food and beverage products in every order.
– Use a hands-on approach to train and develop employees, demonstrate team building, and lead by example.
– Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories.
– Updating and presenting daily outlet specific financial reports
– Check on employees’ discipline, grooming standards and punctuality
– Check on guests’ satisfaction levels and properly handle feedback and follow-up
– Perform opening and closing duties as assigned.
– Assist the Assistant Manager in conducting daily shift briefings/communications to update and disseminate relevant information to restaurant employees
– Assist in employees’ development, counselling and resolving staff conflict.
– Report any complaints, incidents or any other irregularities to Management.
– Ensure that operating equipment is maintained and service and storage areas are kept safe and clean.
– Help minimize waste, minimize breakages and mishandling of supplies and equipment’s.
– Practices Sustainability guidelines in the outlet as directed by the management.
– Carry out light cleaning and maintenance of the pantry area.
– Monitor quality of food and beverage products in every order.
– Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager, driving Trainings/ INES.
– To motivate, coach and project a positive attitude at all times.
– Help manage employee’s performance appraisals and performance logs.
– Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures.
– Carry out any other duties as and when assigned by the Management of the Hotel.
– Assist other Food & Beverage Outlets in their operations within peak times when needed.
– Assist the Assistant Manager/Restaurant Manager to initiate ideas/projects for revenue maximization.
– Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it.
Qualifications
PERSONAL ATTRIBUTES
– Excellent reading, writing and oral proficiency in English
– Strong communication skills; the ability to multitask; proven management/supervisory experience; extensive wine and cuisine knowledge; computer proficiency.
– Courteous and helpful to colleagues and guests
– Experienced in all aspects of restaurants service
– Must be well-presented and professionally groomed at all times
– Excellent leader and trainer with solid motivational and teamwork skills
– Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments
– Able to perform all the tasks accurately and efficiently
