Administrator (Helpdesk)

IT & Network
Egypt 🇪🇬
February 28, 2024

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Job Description

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Raya Data Center: one of Raya’s subsidiaries is hiring Administrator (Helpdesk):

What will you do?

  • Respond to requests for technical assistance in person, via phone, electronically to diagnose and resolve technical & hardware issues

  • Administer users’ machines remotely using SCCM.

  • Deploy users’ OS using MDT and WDS, run daily reports to set the action plan needed to fix any alerts or problems on user’s machines.

  • Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machine and push updates if needed.

  • Administer help desk software “Manage Engine, SCCM, MDT, WSUS, WDS, etc.”

  • Recommend active directory group policies needed to control user’s behavior to enhance the overall machines performance.

  • Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations.

  • Log all help desk interactions and prepare activity reports for resolved and closed tickets

  • Track and route problems, requests and document resolutions.

  • Follow the ISMS policies, procedures, and ISO 27001 – 20000 procedures.

Skills

  • Bachelor degree in Communications/Electronics engineering or a relevant discipline

  • 1-2 years of experience in IT field

  • Very deep knowledge of automated and centralized deployment servers as SCCM, MDT, WSUS, WDS, etc.

  • Very good knowledge of MS systems administration and in Antivirus software like Antivirus and its Admin Kit

  • ITIL is must

  • CCNA is must

 

What is unique about Raya?

  • Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.

  • Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.

  • Are you looking for a rewarding environment? Raya’s top achievers are awarded annually with an international 5 days trip.

  • Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.

  • Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).

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