Sales Account Manager

Job Description

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

Manage a portfolio of customers implementing the set sales and marketing strategy, objectives and plan.

Key Accountabilities

• Rolls-out country sales programs (including, sales process-related knowledge / tools) related to the responsible Key Accounts. 
• Works closely with marketing to analyze present and future market trends and customer feedback for market segmentation and planning to aim for further market penetration. 
• Assists in the implementation of the country solutions within the area of services. 
• Identifies and follows up on significant business opportunities, pinpoints the existing and/or potential problems and arranges for their resolution. 
• Applies the agreed sales strategies / key account management process towards the selected key prospects; negotiates terms and conditions of contracts. 
• Provides feedback to understand how customers are utilizing our products and how well those products align versus competitive products. Primarily focusing on key accounts. 
• Takes brand promotional plans and deploys into key accounts. 
• Input to price setting, carries out negotiations with key accounts. Monitors and feeds back competitive pricing to marketing, has responsibility for implementation. 
• Inputs demand forecast for key account sales plans. Feeds demand forecast to operations for tactical use and marketing for strategic (product planning) use. 
• Develops, executes and monitors key performance indicators for sales team. 
• Performs continuous market research among the stakeholders in the entire value chain and maintains professional relationships with the industry stakeholders. 
• Delivers periodical business reviews and actively participates in the development of business growth and sales support plans for the designated customers. 
• Plans, monitors, participates in and reports on the execution of the sales activities conducted with regard to the designated customers. 
• Regularly and pro-actively informs the back-office (including, marketing, operations and finance) about the necessary sales support level and coordinates their actions towards the assigned customers. 
• Provides information to customer service regarding customers’ needs with regard to marketing tools, services and analyzes. 
• Regularly calls on the assigned existing and potential customers to maintain close contact with the marketplace. 
• Cascades the information to the designated customers on the features and benefits of the available products/services. 
• Systematically up-dates the customers’ databases with valid, accurate and complete customer-related information. 
• Cooperates with Technical Service to ensure educating customers on technical requirements of the available product lines. 
• Arranges for and monitors the quality of the technical support provided by the technical unit in handling complex customers’ inquiries and in the resolution of their complaints. 
• Promotes the positive company image and develops long-term relations with the assigned accounts by participating in the customer events. 
• Assesses validity of the requested investment projects, prepares and submits the relevant documentation for the necessary approvals. 
• Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.
   

Requirements

• University degree
• At least 3 years of relevant experience in the same/similar industry
• Excellent communication skills in English
• Excellent negotiation skills
• Strong customer focus
• Able to cope with pressure & meet deadlines
• Strategic and creative thinking
• Analytical approach to problem solving

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 30439