Key Account Support Executive

Job Description

<strong>Job Description</strong><p><br></p><strong>Travelport is a place of opportunity. It’s our incredible team that makes our company great – our people drive our winning culture. </strong><p><br></p><strong> What’s Travelport?</strong><p><br></p>Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change.<p><br></p>We are on a mission to power the future of travel; come join us.<p><br></p>Travelport puts you in the driver’s seat. These features give you the power to easily access what you need, helping decision-making and improving business performance.<p><br></p><ul><li>Single sign on for all Travelport web-based applications</li><li>Self-service on/off boarding, administration of all users and account profile permissions, and manage organization settings</li><li>Access to performance data, bills, and payments</li><li>Access to Travelport’s knowledge base and training</li><li>View alerts, news and events</li><li>Create support requests<br></li></ul><p><br></p><strong> What does a great Account Manager do?</strong><p><br></p>The Account Manager is responsible for the development and maintenance of existing accounts, ensuring that we have excellent day to day customer relationships (subscriber or supplier), in addition to maximising all revenue opportunities for the business with their customer. The overall objective of the Account manager is to ensure the renewal of customer contracts and grow the share of business within the customer, in addition to identifying opportunities for the upsell of new products and services to grow the accounts within their existing customer portfolio.<p><br></p><strong> Responsibilities:</strong><p><br></p><ul><li>Responsible for targeting and winning new Tier 3-4 type customers.</li><li>Be a product expert within depth product knowledge in specific product areas and also provide technical expertise on the integration of Travelport products will also map customer requirements to Travelport’s products and services in order to grow the business.</li><li>Builds and qualifies pipeline for Tier 3 and Tier 4 opportunities.</li><li>Develop and maintain strong relationships with the key users and influencers within an agency location, ensuring business solutions are understood and valued by the customer.</li><li>Ensure high levels of customer satisfaction through effective support and excellent customer service.</li><li>Ensure long term commitment from the customers by focusing on the breadth of product usage and how this can benefit and add value for the customer.</li><li>Ensure all competitive information is relayed back to Manager, Marketing and Sales</li><li>Liaise with the Service Desk to analyse opportunities for training, etc.</li><li>Works with the Account Management Teams to run and promote customer focus days.<br></li></ul><p><br></p><strong> Knowledge, Skills, Experience, Training, Education:</strong><p><br></p><ul><li>Demonstrates excellent account/relationship management, having developed, and cultivated lasting customer relationships.</li><li>Has a proven track record of achievement against target and personal objectives?</li><li>Proven ability to take ownership of accounts and pro-actively drive the relationship with the customer.</li><li>Proven customer engagement skills</li><li>Proven track record in a solution selling capacity within high-tech and/or travel industry.</li><li>Conversant with Travelport’s order submission process and pricingstructures</li><li>Solid understanding of Travelport’s Products, Support &amp; Services offerings, continually developing knowledge</li><li>Develops and maintains knowledge of customer buying process.</li><li>Comprehensive knowledge of accounts, competitors the market and the industry</li><li>Good presentation skills</li><li>Excellent time management</li><li>Excellent negotiation skills</li><li>Understanding of and compliance with legal terms &amp; conditions</li><li>Maintains a structured approach in managing the customer, logging customer activities and communications appropriately.</li><li>Self-confident and self-aware with presence and credibility </li><li>Self-starter with ability to apply initiative.</li><li>Approaches task with dynamism, drive, and focus</li><li>Holds self-accountable.</li><li>Takes ownership of understanding the Sales Incentive Plan (SIP<br></li></ul><p><br></p><strong>Education &amp; Qualifications</strong><p><br></p><ul><li>Further education qualification preferred or equivalent experience.<br></li></ul><p><br></p><strong>Interested? We’d love for you to get in touch! *</strong><p><br></p><ul><li>*Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.<br></li></ul><p><br></p>