VAS Engineer II
Job Description
<strong>Transform the way the world runs networks</strong><p> <br></p><strong>The Opportunity</strong><p>As a VAS Network Operations Engineer, you’ll be performing daily data center operations based activities at one of Sandvine’s key accounts. You’ll use your excellent attention to detail and investigative skills to monitor, identify and lead to resolution potential issues on a high availability production environment. Issues that are outside of your knowledge domain will be brought up to Sandvine’s customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as require until resolution.<br></p><strong>The Job</strong><ul><li>Work with Customer Network Operations for deployment, maintenance, administration and operational tasks.</li><li>Diagnose Sandvine equipment failures.</li><li>Recommend configuration changes and assist with implementations</li><li>General services as required including installation of software maintenance updates for all Sandvine devices and solutions</li><li>Proactive health monitoring of software/hardware issues, Daily monitoring of system health, critical metrics, logs, alarms with an exigency when issues arise</li><li>Work within customers change request and maintenance window guidelines</li><li>Analyze & solve critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)</li><li>Lead the analysis/discussion with other departments in order to solve and prevent issues</li><li>Submitting and customer concern issues into L2 support as needed</li><li>Accountability for Case management and ensuring that they are resolved</li><li>Providing consultative support and mentor other less experienced team members</li><li>Positive contribution towards quality reviews for other colleagues and peers</li></ul><strong>What skills you bring:</strong><ul><li>3+ years applicable experience</li><li>Bachelor’s Degree in Computer Science, Engineering, or other STEM program; alternative educational programs may be accepted at the discretion of the department VP preferred. Education may be substituted for comparable relevant work experience</li><li>Experience working with Unix based operating systems such as Linux, FreeBSD etc.</li><li>Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers</li><li>Expertise in virtualization technologies (VMware, KVM), deployment of Openstack and automation tools like Ansible</li><li>Familiar with cloud architecture (AWS, Google cloud, AWS,…), containers and orchestration concepts (kubernetes, swarm) and tools like Docker,Jenkins,…</li><li>Proven Experience in virtual concepts like: NUMA, SRIOV, PCI-Passthrough,Virtio</li><li>Good understanding of NFV particularly around MANO/ONAMP</li><li>Excellent technical background with a strong understanding of networking (specifically IP related technologies)</li><li>Experience in Quality Assurance testing</li><li>Excellent understanding of end-to-end network call flows, as well as relevant technologies & protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER, GRE, SIP, RTP, MGCP, H.323,RTCP)</li><li>Good understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF)</li><li>Good experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and/or Wireless (Satellite, Wi-Fi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS,4G and 5G)</li><li>Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools</li><li>Ability to handle challenges and set priorities in a complex environment</li></ul><strong>Additional Knowledge and Skills</strong><ul><li>Experience with programming or scripting languages such as Java, C/C++, python, Perl etc</li><li>Experience with web technologies (Javascript, HTML5, HTTP, Angular, …)</li><li>Exposure to and understanding of web application concepts like P2P, VoIP, WAP, MMS, RTSP</li><li>Knowledge of industry models and standard methodologies (eg. Scrum, ITIL etc)</li><li>Experience with the latest web applications using Ajax and REST API’s will be advantageous</li><li>Experience of data modelling, DB administration, Vertica, SQL/PostgreSQL, ETL and/or BI in general (microstrategy, tableau, elastic search, kibana, grafana)</li><li>Experience with SQL databases, network traffic monitoring, or firewall technologies – especially in a Telecom, ISP, or Cable Internet environment</li></ul><strong>About Sandvine</strong><p>Sandvine, the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time actions, Sandvine has become a global leader in Application Quality of Experience (QoE).<br></p><p>As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes Sandvine unique in the market: superior App QoE.<br></p><strong>What Can You Expect From Us</strong><ul><li>Competitive compensation plan</li><li>Flexible working hours – in some roles work from home</li><li>Employee development including training programs and mentorship</li><li>Career development and advancement opportunities</li><li>International travel opportunities- we are a global company</li></ul><p> <br></p><p>Thank-you for your interest in Sandvine. While we’re not able to get in touch with everyone who applies, we will contact you if your skills and experience are a match for the role. Otherwise, we’ll keep your resume in case there is a match with future opportunities.<br></p><p>In the meantime, if you want to learn more about life at Sandvine, follow us on LinkedIn (https://www.linkedin.com/company/sandvine/) , Twitter (@Sandvine) and Facebook (Facebook.com/Sandvine). Sandvine is committed to supporting a culture of inclusion, diversity and accessibility to employment for all. We welcome and encourage applications from all qualified applicants regardless of race, ethnic origin, religion, age, gender, sexual orientation, ability or disability. We are proud to operate as an equal opportunity employer.<br></p><p>The more inclusive we are, the better our work will be. Sandvine will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require accommodation please contact the our recruiting team : GTATeam@sandvine.com<br></p><p> <br></p><strong>The Sandvine Global Talent Acquisition Team</strong>
