Butler Team Leader

Job Description

– To ensure a proper coverage and supervision of the butler service at all times.

– To ensure appropriate stock level for the smooth run of the butler operations and to prepare requisitions accordingly.

– To ensure uncompromising levels of cleanliness and maintenance through each ambassador’s responsibility.

– To use the proper telephone etiquette as per Sofitel standards.

– To assist and to coordinate the daily activity with the Club Millesime Lounge Supervisor and to replace him/her whenever needed.

– To be most of the time in the guest area to have contact with the guests and to socialize, playing a Public Relations role.

– To ensure that all Club Millesime guests enjoy their stay and receive the finest personal service.

– To personally greet and escort the guests rather than pointing out directions.

– To double check details of all Club Millesime reservations 24 hours prior to arrival and to follow every aspect.

– To summarize the "Your butler is expecting you" forms and to prepare the ones not completed yet.