Policy & Workflow Automation Officer

Job Description

Organisation Unit Purpose

Group Retail Credit is the Credit Policy unit for Retail Lending covering Personal Loans, Auto Loans, Credit Cards, Mortgages and Overdrafts. Assessment of credit risk & policy formulation related to retail lending considering the Risk Rewards dynamics is under the unit’s purview.

The role is within Group Retail Credit under Group Risk Management.

Job Purpose

• To liaise with IT departments of EDW & Finnone projects, Group Risk Management, Retail Lending Business and External Vendors on an on-going basis,
• Implement any newly developed/redeveloped/re-engineered processes related to Application, Collections and Recoveries on the DM system.
• Implement any newly formulated/enhanced score based strategies on the DM system.
• Implement any newly formulated/enhanced reports on the DM system.
• Ensure seamless regular execution of scorecards, underwriting rules, automation strategies and reports on the DM system.
• Handle any exceptions or complaint raised over DM outputs w.r.t. policy waivers/ underwriting or Collection strategies and reports.
• Track the impact of newly deployed decisioning strategies.
• Analyze the performance of workflows and strategies e.g. approve/reject, rules effectiveness and optimization, and propose enhancements.
• Understand any additional business requirements pertaining to DM System and manage its fulfillment in the form of a project.

Primary Responsibilities

Implementation of new scorecards/models/strategies/reports

• Identify all relevant data sources.
• Define and derive required variables on DM system.
• Implement the computation logic.
• Perform UAT.
• Manage and communicate go-live.
• Incorporate the scorecard/model/strategy in the decision workflow (post necessary approvals).
• Manage Campion-challenger implementations.

Regular execution and exception handling

• Ensure regular and seamless execution of scorecards/models/strategies/reports at a predefined frequency and handle any errors or exceptions highlighted by the end users and/or internal customers on a high priority basis with reasonable turnaround time.
• Standardize the TAT requirements for specific queries over time and communicate the same to the stakeholders.
• Periodically publish standard DM execution and exception handling reports to inform senior management and other concerned personnel.

Tracking and Enhancement of scorecards/models/strategies/Reports

• Devise relevant reports on DM for tracking impact of any scorecard/model/strategy in consultation with the developer.
• Present tracking results and impact to stakeholders.
• Perform various kinds of analysis – was-is analysis, migration matrices, proof of concept analysis etc. to analyze the performance of existing credit risk score based strategies, e.g. approve/reject, limit management, pricing etc. and propose enhancements.

DM Business Support

• Being one of the custodians of the DM system, any business requirement that concerns DM implementation will need to be handled by the person in the form of a project.
• This would encompass project management aspects like –
• Coordinating between IT, lending business and operation teams,
• Performing necessary deployments on DM,
• Managing end to end user acceptance testing
• Seeking approvals and communicating go-live,
• Devising execution, tracking and reporting framework.

Problems and decisions

• Scorecard/Model/Strategy/Report Implementation
• Execution and exception handling
• Performance tracking and enhancement of strategies

Knowledge Areas

• Hands on experience in Risk Based Retail Lending Business Strategies – Limit Management, Approve/Reject, Pricing, Collections, Recovery, Cross Sell, Pre Approve, Up Sell
• Hand on experience with Decision Management Systems in BFSI Organizations (From vendors like FICO, Experian, SAS or other similar)
• IT Project Management – Prior experience of DM system implementation in another organization is highly preferred
• Prior knowledge of Technologies/Areas like – Systems used in Retail Lending Business – Originations, Loans Management, Collections Management; Web services; Middleware; Data warehouse/Datamart; IT Architecture etc. is preferable.
• Decision Management Systems, SAS Programming, VBA, SQL

Required Skills

• 5+ years of experience within Banking
• Decision Management Systems, SAS Programming, VBA, SQL
• Excellent verbal and written communication abilities, including presentations to all levels of the organization
• Exceptional Presentation skills
• Bachelor’s Degree in IT, Computer Science, Engineering, Mathematics