Diagnostic Technician

Job Description

Diagnostic Technician – Gold Certified | AL Futtaim Automotive | Honda | Omasco

Overview of the role:

• To ensure that the assigned service jobs are executed in line with established work procedures, time standards and housekeeping standards so that the overall objectives of productivity are met or exceeded.

What you will do:   

• Carries out Basic repairs and troubleshooting on Engine / Drivetrain / Chassis
• Carries out level 11 GR repair e.g., replacement of Brakes, clutches, steering, suspension et. Independently
• Carries out Level 111 Diagnosis and repair rectification using hi-tech diagnostic and repair tools and equipment
• Collects & presents technical information for feedback to principals for product improvement.
• Aware of the hazards and the risks associated with their work activities.
• Use and maintain appropriate PPEs supplied to them
• Take reasonable care for own health & safety and also take care that his or her acts do not adversely affect the health & safety of others.
• Ensure quality of job to avoid errors/rework and take actions to resolve customer concerns to improve customer engagement.
• Comply with company QHSE guidelines and SOPs and report all incidents to the supervisor
• Participate in Toolbox Talk meetings and undertake safety awareness trainings as provided by the company
• Follow emergency & evacuation procedure of the company
• Perform other duties as assigned

Skills

Required Skills to be successful:

1.- Customer management

2.- Strong analytical and communication skills 

3.- Timely Resolution 

4.- Proficient in Microsoft Office 

About the Team:

• Reporting to the Service Operations Manager and the role acts as the focal point to continuously promote the improvement of Customer Service in Honda. A close liaison is maintained between all departments and all personnel are involved in the process to create a “Quality Service Culture”. The role aims to ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.

What equips you for the role:

• High School graduate /Tech. School Graduate / ITI/ Diploma in Automobile Engineering
• 5-7 years in reputed workshop as Auto Mechanic
• Preferably be a certified Pro-Technician
• Valid (GCC) Driving License