EV Technician Training Lead

Job Description

EV Technician Training Lead | L&D | Automotive

About the Role

We are seeking a highly capable and motivated EV Technician Training Lead for our Automotive division to lead technical training and support required within the Al-Futtaim EV Network. You will be responsible for setting Al-Futtaim’ international standards/ align it with the IMI international standard levels 2.2 – 4. You will also be working closely with Brand Technical Support Manager to assess training needs, identify the gaps, prepare development plans for technicians, and accordingly implement a training plan. And, you be the focal point of contact / support for providing diagnostic support for EV, PHEV vehicles on technical issues, also by ensuring the availability of necessary special tools, technical literature, and service bulletins at locations.

Job Duties

• Refine the EV Curriculum to stay leaders in the region, aligning to the latest models, technology, legislation and certification guidelines
• Work with the EV brand principals to ensure the brand standards are achieved and the latest information and working practices are being followed
• Lead EV recruitment drives, sponsorship programmes, on-boarding and on the job development activities
• Arrange on the job coaching & support for associates post course to ensure successful implementation of knowledge and skills transfer to enhance business performance
• Work with Aftersales Managers and Branch Managers to continually improve the customer experience supporting any campaigns, promotions and first time fix
• Promote and monitor all EV HSSE related issues, to ensure safe handling of any high voltage equipment and providing improvement recommendations and follow up activities throughout the network
• Actively promote the automotive group, associate, and customer engagement activities, whilst promoting Al-Futtaim Automotive as a great place to work.

Skills

Minimum Qualifications and Knowledge

• High level of proficiency in both written and Spoken English, (additional languages advantageous)
• Full UAE driving License
• Diploma or equivalent in mechanical or electrical engineering or extensive and specialized training in Electrical Vehicles.
• Adult learning or training and assessment certificate or equivalent – Advantage
• IMI EV Level 3 or 4 – Advantage / Priority

Minimum Experience: 

• Min 5 years Technical Training or Coaching role                                                                               
• 5 years of Automotive Industry Experience                                                                                    
• Min 1-2 years of Electric or Hybrid hands on Experience                                                                         
• Proficient to Master Technician Level or industry equivalent                                  
• Customer Facing Role Experience – preferred                                                                                                                                                              
• Assessment qualification – preferred                                                                                                                                                                                                                           

Job-Specific Skills: 

• Experience of designing and delivering a variety of training solutions, Face to Face, Digital, Virtual etc.
• Experience of partnering with third parties
• People Management experience
• A strong communicator, both in writing and spoken communications
• Articulate and confident standing up and delivering to large audiences
• Organised, self-starter and an inspirational leader