Reservations Agent

Job Description

Reservations Agent

Hotel Brand:
InterContinental

Location:
United Arab Emirates

Hotel:
Dubai Marina (DXBPL), King Salman Bin Abdul Aziz Al Saud Street

Job number:
102921

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As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join
InterContinental Dubai Marina

Hotel and Residences
as
Reservations Agent.

InterContinental Dubai Marina

is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five star presence.

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

Convert inquiries into contracted business in a timely manner

Respond positivel y to sales inquiries to develop future sales leads

Identify sales leads as appropriate

Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation

Provide prompt and efficient service while maintaining the hotels brand standards

Skills and Qualifications:

A passion for delivering great customer service

A highly professional telephone manner and excellent communication skills

Outstanding administration and organizational skills

Minimum 1 year of relevant experience in a similar role in hotels/hospitality industry

Strong interpersonal skills and excellent command of written and spoken English

Flexible with working hours and knowledge of OPERA system is preferred

In return we’ll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we’ll give you Room to be yourself.

We are an equal opportunities employer.