Customer Service Management Specialist
Job Description
Customer Service Management SpecialistWould you like to join our Customer Operations team?Would you like to be part of a team delivering world class service to our customers?
Partner with the best
As a Customer Services Specialist, you will be responsible for all activities providing the necessary support on pre- and post-contractual administration & management, Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Contributes to the development of an operational year plan for own department activities of the team. Suggests improvements in products, processes and procedures.
As a Customer Services Specialist, you will be responsible for:
- Responsible for the profitability and customer satisfaction for assigned contracts 路
- Provide both service agreement, and time and material program management 路
- Assist in sales campaigns for new contracts and proposals 路
- 聽Assure timely resolution of customer issues and customer satisfaction for assigned contracts 路
- Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams 路
- 聽Function as liaison between internal organizations and customers for assigned contracts.
- Works together with people from the business unit.
- 聽Contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues.
- Handles standardized project processes.
- 聽Guidelines for choosing the right actions.
- Some latitude in ways of working and planning.
- Handles targeted clients.
- 聽Works on the basis of predefined contracts and frameworks.
- Some latitude to deviate from those conditions.
Fuel your passion
To be successful in this role you will:
- Bachelor’s degree from an accredited university or college.
- 聽Maximum 2 years of experience in Services.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Strong problem solving skills.
- Ability to work independently.
- Have experience with dealing with client.
- Have KSA experience.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
