Guest Experience and Quality Manager

Job Description

Guest Experience and Quality Manager Job Description

– To assist the Resort Manager to monitor, analyze Quality Standards and implement all quality and performance improvement throughout the resort.
– Bring together the heads of different areas and conduct the group to formulate and agree on comprehensive quality procedures to improve our guest satisfaction results and our online reputation.
– Implement programs that allow the continuous improvement of processes.
– Participate in the Orientation course explaining the operation of the main programs of Quality of the Resort.
– Participate daily in the operations briefing, all comments published in electronic media, report of incidents.
– Generate and share the daily guest satisfaction report, which must be accompanied by all surveys and comments in electronic media generated on the day before the report is sent.