Receptionist – Leisure & Recreation

Job Description

Job Summary

To ensure that all health club reception responsibilities are carried out in an efficient and timely manner.

Job Responsibilities 1

Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required

Create a warm welcome and a friendly atmosphere

Issue and retrieve locker keys and towels before and after use

Promote all classes, activities and services that are offered within the club

Post charges in micros that may incurred by Guests and members and carry out correct accounting procedures

Assist the Fitness Instructor in ensuring that all members and Guests follow safety procedures, rules and regulations

Periodically check on the cleanliness and order of the locker facilities     Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available

Encourage sales through full product and price knowledge of offered and available facilities

Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment

Comply with the hotel environmental, health and safety policies and procedure

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

• Must be detail-oriented and have ability to multi-task.Ability to be efficient and productive in a fast-paced environment.Must have enthusiasm and possess excellent customer service skills.Must possess basic math and money handling skills.Enjoy working with people and possess a friendly and outgoing personality.Excellent communication, listening and computer skills.Must be a team player.

• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

2 year of total experience

1 year employment within a Hotel environment, Spa, Front Desk personnel or as Customer Service representative

GCC experience preferred

Competencies
Collaboration
Accountability
Resilience
Quality
Leadership
Reception L2
Hotel Management Standards and Procedures L2
Product and Service Knowledge L2
Guest Relations L2
Issues Management L2

Education
High School Diploma
Bachelor’s Degree in any related field or any Related Technical Certificates