Customer Service Agent

Job Description

• Identify and assess customers’ needs to achieve satisfaction.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Collaborate with the managers to stay informed about changes in company rules and new projects.
• Collaborate with the technical team to solve ongoing issues with a product or service.

Skills

• Excellent communication and presentation skills.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
• accommodation + food