Field Process & Training Specialist EMEA
Job Description
<strong>Requisition ID: </strong> 31169<p><br></p>At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.<p><br></p>We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.<p><br></p>With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.<p><br></p><strong>JOB TITLE: FIELD PROCESS & TRAINING SPECIALIST</strong><p><br></p><strong><u>Job Summary</u></strong><p><br></p><ul><li>Manage preparation of validation/implementation and troubleshooting projects of Terumo BCT’s technology platforms throughout designated region</li><li>Manage and design customer’s process optimization to ensure a smooth, fast and efficient transfer of technology from pre-sales to routine use at customer sites </li><li>Act as a regional product expert for training and signing-off internal and external associates </li></ul><p><br></p><strong><u>Essential Duties And Responsibilities</u></strong><p><br></p><ul><li>Responsible for successful validations and implementations in EMEA.</li><li>Manage product and process training and sign-off cycle in EMEA for internal and external associates on multiple levels (operational and implementation) and ensure field readiness to train customers</li><li>Support commercial organization to build customized customer trainings and presentation </li><li>Responsible for second-line operational and process troubleshooting for respective platforms in EMEA. Work cross functionaly with global training support and quality to investigate and resolve customer issues as necessary</li><li>Actively contribute to the development of marketing plans, strategies and promotional materials by platform </li><li>Provide input into global training design and development</li><li>Deliver services which may include consultancy to end customer, perform customer processes analysis and provide corrective actions to enhance quality and efficiency</li><li>Develop and design customer performance excellence to optimize customer processes at target customers.</li><li>Collaborate with internal stakeholders in EMEA as local sales organization, marketing, software solutions, technical service, etc to ensure successful and timely mannered project deployment.</li><li>Provide input to launch new products to the market ( operational design inputs, support validation process, implementation support post CE-validations, clinical trials and marketing trials, assist in reviews of manuals and training material). </li><li>Maintain blood and transfusion industry expertise and knowlegde of industry trends</li></ul><p><br></p><strong><u>Minimum Qualification Requirements</u></strong><p><br></p><u>Education</u><p><br></p>University background in Life Sciences or Engineering or equivalent by experience<p><br></p><strong><u>Experience</u></strong><p><br></p><ul><li>A first work experience in a similar role/ related industry</li><li>Knowledge of the medical device sector</li></ul><p><br></p><strong><u>Skills</u></strong> <ul><li>In line with Terumo’s Core Values:</li><ul><li>Respect – Appreciative of others</li><li>Integrity – Guided by our mission</li><li>Care – Empathic to patients</li><li>Quality – Committed to excellence</li><li>Creativity – Striving for innovation</li></ul><li>Excellent written & verbal English language skills</li><li>Excellent knowledge of local/ regional languages</li><li>Strong skills to collaborate cross-functionally</li><li>Strong process oriented in compliance with company processes.</li><li>Excellent communication skills and the ability to use “positive language”</li><li>Demonstrated skills in project management</li><li>Commercial acumen/ customer focus – collaboration with the sales team support in design of solutions to customers </li><li>Good time management, prioritizing skills</li><li>Problem-solving skills</li><li>Strong analytical skills</li><li>Cross-cultural sensitivity & agility</li><li>Demonstrated self-confidence and effectiveness in dealing with a wide variety of customer issues</li><li>Demonstrated ability to take a positive, proactive, and persuasive approach to solving complex and/or unusual clinical or technical problems.</li></ul><p><br></p><strong><u>Profile</u></strong><p><br></p><ul><li>Ability to work independently and to deal with ambiguity.</li><li>Ability to assess customer needs & identify commercial opportunities</li><li>Self- motivating</li><li>Driven</li><li>Proactive & initiative- taker</li><li>Reliable & accountable</li><li>Understand the basic principles/ limits of change management</li><li>Flexible mentality (travel up to 60%) </li></ul><p><br></p><strong>Certificates, Licenses, Registrations</strong><p><br></p>Obtain Sign- off on product prior to delivering training<p><br></p><strong><u>Additional Information</u></strong><p><br></p><ul><li>Based: Brussels office/ field- based- EMEA</li><li>Reporting to: Field Product and Process Team Manager – EMEA</li><li>Extensive travelling (up to 60%)</li></ul> <ul><li>Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.</li><li>In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.</li><li>We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.</li><li>We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.</li><li>Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.</li><ul><li>Respect – Appreciative of others</li><li>Integrity – Guided by our mission</li><li>Care – Empathetic to patients</li><li>Quality – Committed to excellence</li><li>Creativity – Striving for innovation</li></ul></ul>
