Expert Service Improvement

Job Description

Job Description – Expert Service Improvement (37047)
Job Description

Expert Service Improvement – 37047
Profession

: Service Design & Development
Work Location

: Middle East & Africa-Jordan-Amman
Schedule

: Full-time
Description

To provide best practices methodologies tools and processes to support the service improvement program and its management so operational objectives can be metn- To lead resolution of major service issues and recommend and implement product/service improvements in order to eliminate recurrent failures improve customer satisfaction and financial performance.

What you will do

• Create and maintain automation scripts/apps for both network and server related tasks.
• Work with the deployment team on new projects and tools to make sure that the automation requirements will be met.
• Provide support for the automation scripts whenever needed.
• Provide support to our customers in accordance with the terms of their contracts and Service Level Agreements (SLAs).
• Learn new automation technologies to satisfy our customers’ needs.

Qualifications

Who you are

• Graduate with a major in Engineering, CS, or IT is a must.
• Experience in the fundamentals of coding is a must.
• Experience in Python coding language.
• Experience in automation tools like Ansible, Puppet or Terraform.
• Experience in version control systems like Git.
• Good knowledge of DevOps practices and tools, and good understanding of CICD.
• Familiarity with the network fundamentals is a plus.
• Good knowledge of Windows and Linux administration is a plus.
• Good knowledge of cloud platforms like AWS and Azure is a plus.
• Good knowledge of virtualization platforms like VMware is a plus.
• Good knowledge of building lab environments using GNS3 is a plus.

What we offer

SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we’re always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA

SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

In case of issues with uploading your CV or accessing the application system, please contact us @ careers@sita.aero

#LI-MM1

Job Posting

: Feb 16, 2023, 1:37:52 PM