Housekeeping Supervisor
Job Description
Company Description
Fairmont Amman is offering a career opportunity for an energetic and experienced Housekeeping Supervisor.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Job Description
Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Lead and supervise Room Attendants to ensure service standards are followed and overall cleanliness
- Handle Guest concerns and react quickly, logging and notifying the proper areas
- Actively participate in daily briefing, daily warm up and department meetings as required
- Ensure Room Attendants are informed daily about priorities in their section
- Ongoing training, coaching and development of Colleagues to impact overall departmental morale
- Follow departmental policies and procedures
- Report necessary maintenance items
- Follow all safety and sanitation policies
- Other duties as assigned
Qualifications
- Proficient in English (verbal & written) essential
- High school diploma or equivalent/Post Secondary Education in hospitality or related field preferred
- Minimum 2 year experience in a supervisory capacity in a hotel Housekeeping environment
- Proven training skills
- Experience with Hotel Property Management System, Micros-Fidelio desirable and proven computer skills required
- Proactive with a meticulous eye for detail
- Strong organizational, supervisory and communication skills
- Able to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Work well in stressful, high-pressure situations
- Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
Additional Information
- Constant standing and walking throughout shift
- Occasional lifting and carrying up to 40 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
