Supervisor Content

Job Description

<strong><strong>Role Summary</strong></strong><p><br></p><strong>Ability to set and meet targets, Ability to deliver work with high degree of accuracy and be attentive to details and the Ability to work with team and motivate team.</strong><p><br></p><strong><strong>What’s On Your Plate?</strong></strong><p><br></p><ul><li>Validate schedule for Content Specialists, maintain reports and manage schedule changes.</li><li>Keep track of daily attendance, overtime, sick leaves and other types of leave and maintain timesheet.</li><li>Track content team performance on a daily basis to ensure SL &amp; quality targets are met.</li><li>Monitor content leaders’ performance and overall team KPIs.</li><li>POC with all countries in case of any project.</li><li>Manage internal &amp; external communication.</li><li>Provide periodic reports on performance</li></ul><p><br></p><strong><strong>What Did We Order?</strong></strong><p><br></p><ul><li>-3-5 years of full-time professional experience in content field or call center is a must.</li><li> 2 years experience as a supervisor/ team leader is a must.</li><li>Lean six sigma yellow belt certification is required.</li><li> Capability of using Microsoft Office products.</li><li> advanced English (written and spoken)</li><li> project management knowledge.</li><li> Time Management Skills.</li><li> Analytical and Problem-Solving Skills.</li><li> Communication Skills (Written and Verbal).</li><li> Strong leadership skills.</li><li> Customer Service Skills, Organizing Skills.</li><li> A Bachelor’s degree is a must.</li></ul>