Front Desk Supervisor
Job Description
A breath of fresh air on the oceanfront, <strong>Four Seasons Hotel Casablanca</strong> offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.<br><br>Four Seasons Casablanca is looking for a<strong> Front Desk Supervisor</strong> who shares a passion for excellence and who infuses enthusiasm into everything he / she does.<br><br>Work on a team built on mutual respect, collaboration, excellent service and passion for Front Office. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.<br><br><strong><u>Essential Functions<br></u></strong><ul><li> Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.</li><li> Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</li><li> Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.</li><li> Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.</li><li> Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.</li><li> Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</li><li> Works harmoniously and professionally with co-workers and supervisors.</li><li> Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.<br></li></ul><strong><u><strong>Due to the local work permit policy in the country, we are looking only for candidates with an available Moroccan Work Permit<br><br></strong></u></strong><strong><u>Skills<br><br></u></strong>Experience: Experience in a luxury brands.<br><br>Fluent in French, Arabic and English<br><br>Learn more about what is like to work at Four Seasons – Visit us:<br><br>https://jobs.fourseasons.com<br><br><u>https://www.linkedin.com/company/four-seasons-hotels-and-resorts<br><br></u><u>https://www.facebook.com/Fourseasonsjobs<br><br></u><u>https://twitter.com/FourSeasonsJobs</u>
