Director of Learning & Development

Job Description

Job description / Role

Turbo – Fairmont – Dubai – Director of Learning & Development

Company Description

Why work for Fairmont?

Join a dynamic team and be part of Fairmont's thoughtful family.

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

Reporting to the Director Talent & Culture, Corporate, the Learning & Development Director will oversee the L&D opportunities across the region in collaboration with Accor Academy leaders across the company, driving a learning & talent development culture and ensuring the delivery of operational performance through an integrated and innovative strategy.

Key Responsibilities:

As a key leader within our corporate Talent & Culture team, the Director of Learning & Development is responsible for driving a continuous learning culture, ensuring that learning is available, supported, prioritized, and executed, enabling organizational learning to be achieved through robust processes for identifying, sharing and embedding knowledge.

– In conjunction with the Director of Talent Management & Talent acquisition, develop the annual learning strategy and catalogue offerings, aligned with the regional Talent & Culture strategy and operational priorities.
– Collaborates with the Global Academy Team function by adapting and executing all Academy learning programs & initiatives.
– Strategically partner & consult with key stakeholders and business leaders (VPOs, General Managers, Corporate leaders, Talent & Culture teams) to identify and understand learning needs, creating a best-in-class learning approach that balances Hubs needs.
– Assists with the development and implementation of training strategies, ensuring pre-opening and re-branding hotels are provided with a high level of learning support.
– Ensure that global brand and culture initiatives are embedded globally.
– Deliver a high-quality learning solution to business units across the Hub.
– Support hotels with integrating and administering INES as a core learning resource.
– Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
– Certifies property-based trainers & facilitators and L&D teams to deliver various programs.
– Manage programs with agreed budget, select and manage external consultant or manage the deployment of internal consultant.
– Work with the Director Talent & Culture Corporate on the preparation and management of the Academy annual department budget, driving participation in learning solutions & programs, ensuring revenue targets are met, and managing expenses as well as aging debtors to deliver cost neutral results.
– Lead, coach and develop capability within the Global Academy team, provide direction and inspiration for high standards of excellence.
– Ensure alignment with the global learning and development ethos around co-design of new programs and enhancement of existing programs.
– Tailor the learning content of global programs to suit the needs of the region (including language translations).
– Conduct on-job training and task breakdown training.
– Ability to travel across the globe.