Guest Relations Agent

Job Description

Job description / Role

Guest Relations Agent

An exciting opportunity has arisen for a Guest Relations Agent to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set.

What's in it for you:

– Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
– Respond to guests needs and anticipate their unstated ones
– Expect and react promptly to guests' requirements and inquires
– Actively listen and resolve guests' complaints
– Oversee and coordinate all arrivals and departures of special guests (VIPs)
– Coordinate and manage communication between guests and staff
– Promote all amenities, conveniences and programs offered