Job Description
Description
The Direct Sales Specialist delivers sales advice and administration, through face to face, phone, or door to door channels, which drive the sales of products and services directly to either consumer or business customers. Focusing on new business and developing existing customer accounts for higher penetration through customer account management.The Direct Sales Specialist has a good understanding of established concepts and procedures in business dealings, negotiations and signing up contracts and identify opportunities and strategies to win business from the customers. Typically reports to the Direct Sales Manager.
Job Responsibility
* Demonstrates a good understanding of procedures and concepts through extensive sales experience, advising on appropriate solutions for customer needs and requirements;
* Delivers sales activities around acquisitions, retentions and care within assigned sales segment (including Consumer or Business);
* Meets sales quotas as set out by team, in line with Vodafone standards, and within timeframes;
* Understands the customer’s industry and develops a customer specific strategy and business plan in line with Vodafone’s product and service portfolio;
* Works collaboratively with internal stakeholders to deliver activities in response to internal/external business issues that impact upon revenue, cost or margin;
* Uses strong communication skills to exchange ideas and information in a concise and logical way to support the delivery of negotiations and signing up contracts with small subjects;
* Influences customer’s decisions through specific sales skills and product and industry knowledge;
* Effectively interacts with account management team in order to seamlessly manage the onboarding and implementation of new customers and deliver handovers;
* Cooperates with internal teams (e.g. technology, marketing, Commercial planning) on the preparation of individual business customer solutions based on customer requirements;
Skills
Selling Business Outcomes
Account Management
Competitor Awareness and Cross Sell
Critical Thinking
Building Rapport
Product/Solution Proposition Strategy and Design
Data Analytics and Insights
Dynamic Prioritisation and Multi-tasking
Business and Commercial Acumen
Storytelling
Objection Handling and Negotiation
Social and Digital Selling
Sales Methodologies and Processes
Commercial Acumen in the B2B Environment
Customer Centricity
Sales Tools
B2B Product Knowledge and Proposition Delivery
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.