Learning & Development Executive

Job Description

Job Purpose

The position is responsible for supporting the Director of Learning & Talent Acquisition in

creating, implementing and facilitating the hotel’s Learning and Development plan and

budget, ensuring that it is aligned to the hotel’s overall goals and strategic plan as well as

for all operational departments to follow through on their training and development

commitments.

Key Interactions

Internally

– Talent and Culture Team.

– Executive Committee, Department Heads, Section Heads and all colleagues.

Externally

– Learning and Development providers.

– Local and foreign hospitality institutions.

– Candidates and interns.

– Local key agencies

– Guests.

Primary Responsibilities

Assists with the hotel’s Learning & development (L&D) Needs Analysis AND PREPARES THE L&D Plan and Budget

– Together with L&D Director, plans and conducts the hotel’s L&D needs analysis of individual colleagues.
– Assists in the planning of the hotel’s annual L&D budget, aligning it to the L&D needs analysis.
– Assists in controlling hotel wide and departmental L&D expenditure within agreed budgets.

Creates, Plans And Executes L&D Programmes

– Together with L&D Director, designs L&D programmes necessary to meet the competencies of each job function and to address performance gaps.
– Coordinates and follows up on all corporate, internal and external L&D initiatives and programmes.
– Assists in the delivery of programmes as assigned by L&D Manager.
– Informs managers on L&D programme objectives and expected outcomes which colleagues attend.
– Monitors, measures and reports on colleagues’ L&D plans and achievements within agreed formats and time frame.
– Adheres to Corporate and Local L&D Regulations
– Ensures full compliance when coordinating and executing corporate initiated programmes and activities.
– Ensures that all learning activities meet with relevant statutory and organisational policies and requirements.
– Adheres to learning requirements set by local authorities and regulations, especially relating to safety and security.
– These include Basic Food Hygiene, Occupational First Aid, Work at Height, Company Emergency Response Team, etc.

COORDINATES industrial attachment and internship programmes

– Liaises with local and foreign educational institutions to recruit and select students for internship placement in the hotel.
– Assists with the planning of interns’ L&D schedule in consultation with L&D Manager and functional/ departmental managers.
– Organises regular meetings with L&D Manager and interns to monitor and ensure their welfare.
– Administers the personal files and records of interns.
– Maintains engagement with local hospitality institutions through activities such as guest lectures and site visits.

L&D Administration

– Maintains appropriate systems to record and measure necessary aspects of colleagues’ L&D. These include on-the-job learning, internal and external learning, attendance, development plans, etc.
– Assists in the planning of an ongoing L&D calendar and shares it with management to ensure that learning resources and opportunities are maximised.
– Organises the learning venue, course notes, attendance sheet and all relevant materials required for classroom learning programmes.
– Assists in gathering information required to complete monthly accruals, forecast reports as well as corporate reports accurately within specified time frame.
– Liaises with Workforce Singapore and administers SkillsFuture claims for relevant courses.

WORKS AS PART OF THE TALENT AND CULTURE TEAM, AND INVOLVEMENT IN WIDER JOB FUNCTION RELATIONSHIPS

– Assists and supports the Talent and Culture team in projects and colleague activities as required.
– Upholds AccorHotels Values of Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust and Respect in the execution of all duties and responsibilities.
– Participates and supports sustainability in Corporate initiatives and programmes such as Planet 21 – Corporate Social Responsibility, Diversity and Inclusion, Women at AccorHotels Generation (WAAG), etc.
– Performs any other duties and responsibilities that may be assigned.

Main Complexities/Critical Issues in the Job

– Optimising L&D while cognizant of operational challenges.
– Prioritising allocation of L&D budget.